k&B Party time rentals FAQ'S

Once you have received a quote from us, a deposit of 50% is required to secure your reservation. We cannot guarantee the items you have requested will be available unless a deposit has been secured. 

We recommend you reserve your items as soon as possible.  For larger event (ie weddings) we recommend you reserve your items at least 4 weeks in advance.  

Due to inclement weather we have no problem accommodating your needs.  If you’ve made a full payment we’ll refund your payment with the exception of your non-refundable deposit (typically 50% of your total booking). Our bounce houses aren’t weather proof as water can pour in.   

Please monitor the weather leading up to your booking date and give us a call to discuss options.

We offer a complimentary delivery fee for local orders (Richmond area only) and a small delivery fee applies for surrounding cities  which is based on the location.  Additional charges may apply for larges orders. Our delivery fee includes first floor delivery, accessible from our truck.  Stairs, elevators, or other obstacles may require additional fees. The delivery fee also includes pick up.

We will try our best to accommodate specific or special delivery/pick up times whenever possible. Additional chargers may apply for same day delivery, pick ups and setup of your rental items. Please note, once we deliver we do not give any refunds or offer rescheduling.

All trash and decorations should be removed, and tables and chairs should be broken down and stacked in one designated area.  Linens should be taken off tables and placed in the linen bags that  was provided. Charges may apply if trash or decorations must be removed by our staff .